At The Fleece Blanket (fleeceblankets.co), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day refund and return policy. Please read the following details for our process and terms:
1. Return Period
You have 7 days from the date you receive your order to request a return. After this period, we will not accept any returns or issue refunds.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in the same condition as you received it, and in its original packaging.
- The product must not be damaged, washed, or altered in any way.
3. Non-Returnable Items
The following items are non-returnable:
- Personalized or custom-made products.
- Sale or clearance items.
4. How to Return an Item
To initiate a return, please contact us at contact@fleeceblankets.co with your order number and reason for return. We will guide you through the return process and provide you with the return shipping details.
5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., receiving an incorrect or defective product). We recommend using a traceable and insured shipping method to ensure your return reaches us safely.
6. Refund Process
Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If the return is accepted:
- Your refund will be issued to the original payment method within 7-10 business days.
- If your return does not meet the eligibility requirements, we will notify you and may send the item back to you.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damage or defect. We will offer a replacement or full refund for the defective item.
8. Exchanges
We do not offer exchanges at this time. If you need a different size or color, please return the item and place a new order.
9. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at:
Email: contact@fleeceblankets.co
